Account

[Kevincoote]

I can’t login to my account. Help you please 

[mimmo]

@YVR  last time I tried this the system would either say invalid email or take me to the verification questions

@Kevincoote if you need to pay you can try 611 if you have a credit card registered and you know your pin, or you can buy a voucher and top up that way. 

[YVR]

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@Kevincoote wrote:

I’m trying to reset my password but I also forgot what email I used? 

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You can try each of your emails in the forgot password portion. Do this one at a time. The emails to reset your password might take a little bit of time.  So do that and wait maybe half an hour? 

Not sure if this will work.  You can try setting up a new account option on the right side.  You might be able to use your current email and make a new self serve account.

Or you could contact the moderators. This might take upto 3 days.  

[Dunkman]

@Kevincoote 

You may need to check your various email accounts.  Usually, when you activated your account, you would have received a welcome email from Public mobile.  

[Kevincoote]

I’m trying to reset my password but I also forgot what email I used? 

[Dunkman · Accepted solution]

@Kevincoote 

Have you tried to reset your password?

https://selfserve.publicmobile.ca/forgot-password/

(Check your spam folder)

If does not work, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[YVR]

Does the log on page load. 

Do you get an error message? 

Try using a browsers incognito mode.

You can try the forgot password option.