HI @Icoles41
wait an hour and try again using Incognito/private/secret mode on your browser
if still cannot login and if you can wait, wait another 24 hours and try again
if still unable to login, ask agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
if you need to login to pay to resume service and cannot way, buy a voucher from Shoppers drug mart and load the voucher using *611
