04-06-2026 04:45 PM - last edited on 04-07-2026 01:46 AM by computergeek541
04-06-2026 05:16 PM
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
04-06-2026 05:03 PM
@Patvan
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-06-2026 04:48 PM
Exactly my issue can you send me the same info
hi @Patvan
you actually don't need a QR code, the app would have already install the eSIM for you. Check your Settings's Cellular screen and see if the PM esim already installd and turn it on
if not there, then you can still ask PM agent to help. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
