Account trouble

[MeganMac]

Hello,

I forgot my password and the email I signed up with I no longer have access to it so when I click forgot my password I can not get the link. I tired to make a new account with my new email address and it reads my sim card is not valid but I have a current account so how do I fix this? Please help.

[BKNS27]

@MeganMac 

You can only create an account on the SIM once and not multiple times.

Click on the Chat bubble and type in Submit a Ticket for an agent to help you access your account.

[softech]

@MeganMac you need PM support to sort these all out for you. Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there