Account suspended

[Jaylee2023]

I had selected a better data plan in September online, to update during October billing cycle. On October 4 I was charged for new plan but my phone was then suspended. Everything wants me to submit new payment, but I was already charged. What can I do? 

[hTideGnow]

HI @Jaylee2023 

probably some glitch on the system, we saw that before.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Confirm your payment and did you really get new plan.
If you were on autopay new amount should be charged with no interruption (but sometimes glitches occur).

Create a ticket through chatbot (type 'ticket', follow responses/prompts) or if ticket does not work for you contact agent as per chatbot link provided.

[CharlieWhisky]

Hi, please send a private message to a agent with the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437