Account not working

[k-factor]

I can sign into my account but cannot view my "plan Details".

It is most likely due to issues trying to port a land line number.

Can you please help. Thanks.

Kelsey

[dabr]

@k-factor   Good to hear you have your number transferred and it's working for you.  Have you been able to access your account yet?

[k-factor]

Hey Dabr, the number came over and the phone is working now. My account is still jammed, but it should start working at some point. I will keep trying. Thanks a bunch for your help! can I give you points or something somehow?

[k-factor]

Thankyou. I will. I just spoke with Telus, and I have full clearance to port the number, they say they are waiting on Public Mobile to send the request. Lets hope it works this time.

[dabr]

@k-factor    Try sending a private message instead using the second link.

[k-factor]

tried already, I have no idea how to get it to generate one

[dabr]

@k-factor   Then you need customer support to take a look at your account.  Submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option if unable to submit a ticket, send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[k-factor]

I began this process on the 27th, so I think there is a bigger problem than just waiting.

[k-factor]

yes, my card has been billed. I tried to directly port the number, and it seems that I may have been wiser to get a temp number first. I have ported numbers before and didn't expect this much trouble. I started this process on the 27th, so its seems to be just not working.

[dabr]

@k-factor    It definitely seems like the website error that occurs every now and again, so you just need to be a little patient and keep retrying every hour or so.  However, it's always a good idea to clear your browser cache/cookies beforehand too.

[benfatto]

@k-factor  These two things are not related unless your account has not yet fully activated. Has your credit card been charged? Did you activate with a temporary number or try to transfer while activating?

[k-factor]

no luck. It keeps saying

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page"

[computergeek541]

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@k-factor wrote:

I can sign into my account but cannot view my "plan Details".

It is most likely due to issues trying to port a land line number.

Can you please help. Thanks.

Kelsey

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Number porting is unrelated to plan details not showing on the Self Serve website  The issue with no plan being shown is long time website issue and occurs randomly.  

[k-factor]

I attempted this, but it seems not to be working. it is like the site is jammed.

[dabr]

@k-factor   PM's website can be glitchy and some pages sometimes go missing for a short while but are available after a hour or so, so you can retry again later if clearing the cache/cookies/browser mentioned earlier doesn't help.

[BKNS27]

@k-factor 

Landlines will take a few days to complete the porting.

Try clearing your cache & cookies and go incognito on your browser before login to your account.