Account not active - I have had this account for 2 years

[Stephanue]

Suddenly, yesterday my account was not active and PM is asking for payment. I have had this account for 2 years and have a current CC on file and my account says that I am subscribed and my usage is not over - I have used 2 GB of 6 GB. I toggled airplane mode and turned the phone on and off and I cannot make any telephone calls. Has this happened to anyone else? 

I work from home so this is incredibly frustrating.

[Stephanue]

Thanks, I submitted a ticket. How is it a sign in issue? I can sign in fine and my account if up to date

[hTideGnow]

hi @Stephanue 

just account sign in issue.  you need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage