Account not activated

[Denise5]

My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card

[dabr]

---

@Denise5 wrote:

Thank you for that. Made my payment but still need to resolve logging in

---

@Denise5   Good to hear.  Whether it's the email or password that is the issue and you cannot login, then submit a ticket to moderators either through the chatbot or private message for a reset of either.

[gblackma]

@Denise5 since your phone is working try to create your self service account now.

 https://selfserve.publicmobile.ca/self-registration/

[Denise5]

Thank you for that. Made my payment but still need to resolve logging in

[dabr]

---

@Denise5 wrote:

I tried resetting but it's saying invalid address

---

@Denise4  Contact moderators via the above link this send private message to Moderator_Team for a password reset here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Denise5   When you say address is invalid, are you making sure that there are no typos in your email address, or perhaps that you used a different email to register your account?

[Denise5]

No I haven't and when I try now it says invalid address

[Denise5]

I tried resetting but it's saying invalid address

[gblackma]

@Denise5 have you ever logged into your self service account before this problem? Thanks. 

[dabr · Accepted solution]

---

@Denise5 wrote:

My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card

---

@Denise5   Try clearing your cache/cookies and use a different browser with incognito/private mode enabled.  You may also be locked out due to too many attempts and would need to wait another hour before retrying.

Edit: @Denise5   You can also dial 611 to make payments with either a registered CC or voucher.

Otherwise you can contact moderators via SIMon for a password reset (if that is the problem) through this link: https://publicmobile.ca.ada.support/chat/

[gpixel]

@Denise5 contact customer support mods to fix your account

click on the question mark bubble to the bottom right of your screen

type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response