Account login

[golfguy]

• Why is it that I can never sign into my account. We have a free offer just sign into your account but it never works 

[BKNS27]

@golfguy 

You don’t need to sign into your account to get the free More is Merrier offer.

It will go to your phone as a text and you need to reply to it with YES2.

But you do need to login to your account to check to see if the bonuses are added into your account.

[hTideGnow · Accepted solution]

hi @golfguy just try clear cache and restart browser before you login.  OR Use private or Incognito mode

For the freebie, you just need to reply YES2 to the text.  no need to login to claim.  But if you are on new rewards, then login to My rewards site to redeem the extra 1Gb

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Outdoorsman]

@golfguy hi use a differrent browser in private or incognito mode and try to sign in