Account locked out

[MauG]

My SIM card was lost while travelling and my email contact was blocked.  Now I need to log in to my account to activate my new SIM card.  Please help and advise.

[Chalupa_Batman]

Hey @MauG 

You get in yet with the help of a CS Agent?

[MauG]

This visual is much appreciated in helping me work through the next steps.  However, at this time I still can’t get into my account.

[MauG]

This link is greatly appreciated to help me take this forward.

[MauG]

Thanks for this link!  

[MauG]

Thank you Batman, but I am locked out of my account.

thank you though.

[BKNS27]

@MauG 

Your only option is to contact a CS_Agent to help you switch the SIM Card Number and access to your account in the future.

If you have no access to your email account, private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are 9:00am to 10:00pm EST.

[MauG]

Thank you, Chalupa_Batman, but I can’t log in to my account.

[Handy1]

@MauG if you have new SIM card get support to SIM card swap the number for you and then you will get code sent to new SIM card and be able to log in again 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437