Account is locked

[gblackma]

Then contact a moderator @MuskokaBoy as @kselmak posted earlier.

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@MuskokaBoy wrote:

I have tried the link but it is not being reset...it's been 24 hours.

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[kselmak]

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@MuskokaBoy wrote:

I have tried the link but it is not being reset...it's been 24 hours.

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Then contact them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[MuskokaBoy]

I have tried the link but it is not being reset...it's been 24 hours.

[gblackma · Accepted solution]

Thanks @MuskokaBoy . You could wait an hour, clear your browser history, go to incognito/ private mode and try to reset it again. If it continues, contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one.

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@MuskokaBoy wrote:

Says password was incorrect...and will not let me reset it.

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[kselmak]

Can you wait for an hour and then reset password. Is your phone working?

If that didn't you can contact moderators https://publicmobile.ca.ada.support/chat/ be ready to prove you are the owner of the account

Alternative contact since you can't login https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[MuskokaBoy]

Says password was incorrect...and will not let me reset it.

[gblackma]

Why is it locked @MuskokaBoy . Did your autopay fail? We need more information.