02-13-2026 04:56 PM
Asking to subscribe already have an account when I try to sign. In
Solved! Go to Solution.
02-13-2026 04:59 PM
This means that your account is not attached to Eversafe ID. Your can ask agent for help to attach so that you can sign in.
You can contact them at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Joe55555
Your email address is not linked to EverSafe so contact a CS_Agent to link them together.
you need PM to sort out the login issue
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
02-13-2026 04:58 PM
hi @Joe55555
you activate new plan, just an account setup issue, PM support agent can help
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
