a week ago
I can't make phone calls and send/receive text messages. I logged in to my account and found out that my account had disappeared. Can anyone help?
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
@EthanZhang
you will need support to sort it out
usually you will need to ask PM support to help by messaging them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage(Since it is a bit late tonight, they might not reply you until tomorrow morning)
