Account closure

[debina]

HI there.

We no longer need this account .

How do we close it

Debbie

[hTideGnow]

HI @debina 

Disable Autopay

you can use *611 to do so if you know the account pin

if not, then, login My Account, go to Payment, Manage Subscription and then turn off "Subscribed".

[Handy1]

@debina  You can port out the number or

Turn off auto subscribe in the account payment page like this . But if you cannot log in you can use this direct link to support to remove  credit card on file right away 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611    

link for support here 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

OH, unless you mean your Community account @debina , is that what you meant? If so, you don't close. Just leave it as is and don't use any longer.

[JRod]

@debina 

To close the account go to subscription and add-on’s, manage subscription, and then turn off auto pay. 

Once a payment isn’t made the account will automatically close in 90 Days.

You can also message support to remove the credit card that is attached to the account. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you wish to keep the number and port your number elsewhere that will also close your account automatically once the port is completed.

[esjliv]

@debina you need to turn off the payment method yourself. Log into My Account and remove the subscription option under the Payment section.

OR, call 611 to remove Autopay that way.