Account charges

[Sh22]

Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges. 

thanks 

[Dunkman]

@Sh22 

You should also check whether your port was successful.  Are you able to receive calls and texts with your new carrier?  If not, that means your port was unsuccessful and you will need to contact your new carrier to re-initiate the port. 

[BKNS27]

@Sh22 

It depends on your renewal date. If you ported out even a minute after your renewal date. You will be charge for the rest of the month.

I alway suggest to port out a few days before the renewal date.

You will need to contact a CS_Agent and plead your case if you ported out after your renewal date at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Sh22  

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[pmbc]

@Sh22 Contact CS Agent at this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they can sort this out for you.