Account cancelled

[Malmac]

My credit card was compromised.It was canceled and a new one is being sent to me.

Now, suddenly, my phone service has been cut off. I don't know why that would happen.

I need phone service for my medical disabilities

[hTideGnow]

thanks @hairbag1 

i thought the card was sent but not received yet.  But yes, if the card already received, then @Malmac , please follow @hairbag1 advise to update the card

[hairbag1]

@hTideGnow 

I'd think that Public Mobile would make updating payment card an easy process. It seems to be harder to do so now. 

PLEASE Public Mobile...make the process simpler / easier / less onerous to update payment card. It places undo hardship on your Customers when they're without service and no simple way to update the card easily.

added...ok...just ignore my little rant. If OP hasn't yet rec'd new payment card; he's limited to using vouchers as suggested by hTideGnow . Customer Support is doing a great job. 

[hTideGnow]

hi @Malmac 

service got cut off because PM is a prepaid carrier, you pay at the beginning of the cycle.

In your case, best to get a voucher to resume service first.   Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 from your phone or My Account.  This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

[hairbag1]

@Malmac 

your payment card was cancelled so the latest renewal failed due to non-pay. That's easy to fix. Just log in to your Public Mobile account > tap the Payment tab and scroll down to see Update Card Information.  Then you'll be able to Resume service.