Account access

[Jane761]

I am out of country cannot access my phone # how do I access my account ?

[slusagm]

@Jane761 

After you click Didn't Receive code or Resend Code, do you have Send email or voice message options?

If no such  options, you need to ask PM to help. Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Jane761]

It is sending code to my phone # 

[BKNS27]

@Jane761 

You can access your account on any computer and login to your account. Have the 2FA code sent to your email when you click on Resent Code or Didn’t Receive Code to accessing your account to go through EverSafe ID.

 

[hTideGnow]

hi @Jane761 

 If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

but if still cannot get the code, ask PM agent to help.  Submit ticket using this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket