Account Transfer

[Christinee]

I received a text message from Public Mobile that says the account number provided is incorrect.

I'm hoping to talk to an online agent to resolve this issue. Any help would be appreciated.

[hTideGnow]

hi @Christinee 

porting into PM? there is a quicker way.  Call the Porting team and give them the correct info

  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help , you have the ticket you submitted as a backup

[Christinee]

I am unable to login to my account, so I sent a message to the direct link you've given. Although I don't see it in my inbox, would you be reaching out in my inbox?

[Chalupa_Batman]

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.