Account Suspended - Your account has already enough balance - Autopay Didn't Work

[Kordaek]

As the title states, I have autopay enabled - as well as a valid CC (with zero balance). However, I received a text stating 'Sorry your plan did not renew because we did not receive your payment. Make a payment at...'

When I attempt to manually make payment in self-serve, I get the message: 

"Your account has already enough balance". 

I CANNOT make outgoing calls, nor receive incoming calls, which makes this an urgent issue because of the fact that this is my sole line. 

Hoping a mod can help with this ASAP. 

[Samianauman]

Hopefully it will be fixed for permanent bases finger cross

[Kordaek]

Just checked my account and now the proper balance is showing as due, whereas prior it was showing zero balance due. 

Was able to process payment manually - hoping this doesn't happen again next autopay round. 

Thanks!

[Luddite]

Not a recurring problem but definitely a bug. I've been on autopay 2 years and a friend 4 years without a problem.

[Mary_M]

Hey @Kordaek,

Yes please send us a private message including your phone number and we will gladly assist 🙂

Mary

[Kordaek]

Yeah, I'm hoping this isn't a once every 3 months issue. I'll PM a mod - thanks for the suggestion. 

[CalvinW]

This seems to be a reoccuring problem that PM is unable to fix. Kind of defeats the purpose of auto pay if you have to contact a moderator.

[Samianauman]

Contact mod dept by private msg to @Shazia_K
If u don't know to to contact

Please send a private message to a moderator and have them investigate the problem.  If you are unsure how to private message a moderator, please check out the link below. 

 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...