Account Question

[Dtack]

I just logged into my account and it shows a balance of $0 and my money has been removed.  It also didn't show the renewal date?  Is something going on with the system or should I be sending a message to a Moderator?  Not sure what to do?  Thanks for any assistance!

[Dtack]

No Account is due Oct 10, changed password and it failed and I was sent an email from PM changed again and now it shows the proper balance in may account as well as the autopayment etc. - I'm thinking I must have just logged on when the system was updating my account or something - all is good now!  Thanks for your help - it is resolved (through Public Mobile)

[RossN · Accepted solution]

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@Dtack wrote:

I just logged into my account and it shows a balance of $0 and my money has been removed.  It also didn't show the renewal date?  Is something going on with the system or should I be sending a message to a Moderator?  Not sure what to do?  Thanks for any assistance!

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Hi did your plan just renew this morning? if so it's just your account going through it's transition, things will be normal in a couple of hours, if not the case then try rebooting your computer or device you are using 😁 

[Triguy]

Is today your payment date ?  It can take a few hours for your account to get updated.