Account Number
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01-03-2025 12:04 PM
I need my account number. I'm in the middle of phone activation. When I click My Account, it only gives me the option to resume activation of go to login page. If I go to the login page I get in a loop asking again to either resume activation or go to login page. I need to call Telus to sort out the porting of mu old phone number but I will need my Public Mobile account number to do so. How can I reach someone that will give me the account number? Thanks.
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01-03-2025 01:26 PM
@BKNS27 the OP stated that they are in the middle of activation and when they do what you suggested it only gives them the option to continue activation
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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01-03-2025 01:01 PM
Simply login into your account on the PM app then go to Account tab and your account number will be shown.
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01-03-2025 12:06 PM
@EricGBC wrote:I need my account number. I'm in the middle of phone activation. When I click My Account, it only gives me the option to resume activation of go to login page. If I go to the login page I get in a loop asking again to either resume activation or go to login page. I need to call Telus to sort out the porting of mu old phone number but I will need my Public Mobile account number to do so. How can I reach someone that will give me the account number? Thanks.
If you are activating a PM sim card and are in the process of porting your number from a previous provider that account number they are asking for is your old/current cell phone provider
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
