Account Number Request

[Tasnuva]

Hello, I've lost my SIM card and I wanna know my account number

[hTideGnow]

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@Tasnuva wrote:

I submitted the port request on KOODO already

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HI @Tasnuva 

still once you got the account number, call Koodo support and they can move your number over without PM sms approval process

[Tasnuva]

I submitted the port request on KOODO already

[hTideGnow]

HI @Tasnuva 

you are lucky, should be ok

submit ticket with PM agent to get the account number first

Then call Koodo support, give them your account number, tell them you lost the sim, they might be able to just move the number over.

[Tasnuva]

It is to KOODO Postpaid

[hTideGnow]

HI @Tasnuva 

where you are porting to ?

if Koodo or Telus, it is easy

If other carriers, if PM agent can do it

Message them and ask.  

if you really need to get a new sim card, buy from Amazon, it's only $5

[Tasnuva]

I'm trying to port my number to a different carrier and I want you to auto-release the port request as I don't have the SIM card to reply to the port request

[hTideGnow]

HI @Tasnuva 

account number can be found in My Account.

Since you lost your sim card,  you can try to login and have the security code send to your email.  At the security code screen,  click on didn't receive code and email would be an option after

If not, you can also submit a ticket to PM CS agent and ask them for your account number

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But are you trying to port out your number? you need your sim card to receive a text to authorize the porting