@nooobzor wrote:
Hello!
So here's the issue.. My wife had a public mobile a long time ago that went inactive. I tried to reactivate that same account about a month or so ago but found it to be blocked/disabled.
@nooobzor If the account was inactive for more than 90 days then you would need to start over. Was it more than 90 days? If not, then you would be able to reactivate it but from your description it sounds that it was more than 90 days, correct?
This week I bought her a new sim card and attempted to create a new one. I don't know what happened but the payment failed and I can't login nor do anything once again.
Yeah that happens a lot with the activation website. First try inserting the sim into the phone, if it connects to the PM network then it means that the payment was accepted. Click here to register your selfserve account. If the sim does not connect, then you need to wait at least an hour for the activation lock to clear and try the activation again. Best to use a desktop/laptop and a chrome browser in incognito mode. If you are still having issues then best to contact PM directly via message.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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Appreciate if a Public mobile staff could help us out.
