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Account Activation

Hermansonj
Great Neighbour / Super Voisin

I am currently away from home for a job and wont be home for another week, I just setup my subscription and selected to have a SIM mailed to my home address. Is has my 30 days on my plan started right now or will it start once I do the activation using the phone app? I saw that my card was charged (although that may be a hold), I am worried I jumped the gun on this and may need to cancel if its started already. 

 

I attempted to contact support for information but was unable to do so successfully. 

2 REPLIES 2

Flufy
Good Citizen / Bon Citoyen

My didn’t start till I actived the card and connected the phone. So I think you are good 

Handy1
Mayor / Maire

@Hermansonj  No worries the plan won’t start until you get the SIM card  and activate it on the app . And then be billed every 30 days after you activate the sim 

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