Account Activation

[Anic1]

My husband is a new customer on PM. He chose a eSIM, but after registration on the account ( we checked before registration it was compatible) after registration it was not compatible with eSIM. He purchased physical SIM card and customer service support did the activation, all except to change from eSIM to physical SIM. No he is stack, no service, can’t submit a ticket because he don’t receive a onetime passcode, I’ve tried over my account, but they not accepted it. Can anybody help us?

[slusagm]

PM can help with the update.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hTideGnow]

hi @Anic1 

you got the physical sim card yet?  buy a new Public Mobile sim card from Telus, Koodo, Mobile Klink store,  then ask PM support agent to help to update the sim card number,  you can still submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage