cancel
Showing results for 
Search instead for 
Did you mean: 

Accidently hit "change subscription immediate"

dealnominator
Great Neighbour / Super Voisin

I got a new subscription plan and decided to change it at the next renewal date but I accidentally hit the "change subscription immediately" button. My last payment was only 7 days ago but I got charged again today. Is there any way that I can get a refund or credit?

Thank you,

2 REPLIES 2

BKNS27
Mayor / Maire

@dealnominator 

I doubt that you will receive a refund or credit.

Usually, there are no refunds or credits after  an immediately plan change, and im the self serve account, there is a warning messagr advising of this asking the customet to agree to that.  There are no guarantees but please use the chatbot to open a ticket for contacting a Public Mobile customer support agent.

Need Help? Let's chat.