AUTOPAY STOPPED WORKING - NOW MY SERVICE IS SUSPENDED?

[jgravelle2016]

I need help ASAP, I am on auto pay, and have been since I started - now all of a sudden it doesn't work?  The payment is in my acciunt, and I have been tryign for the ;last 20 mins to make the paymetn online as I need my phone for work.  Please contact me so I can get this taken casre of.  Can;t say I'm overly impressed.

[CS_Agent]

Hello @Footun7, I just sent you a private message. I'll be waiting for your reply.

Thank you!

Aïssata

[Footun7]

Yes it has finally happened. I am not very happy with how this works out and still haven't got a reply from public mobile. They took my payment and then tried again to take the same payment but I purposely only put enough for one payment because I heard about this problem. So they canceled my service and took my payment. What a terrible way to do business

[Luddite]

@jgravelle2016 Any idea what fixed your problems? It may be a candidate for "bugs & quirks". 

[mpcdesign]

I had the same issue with you. First of all, DO NOT USE A VOUCHER!
Do you live in a apartment building, condo, townhome, suite or unit? If so, then don't enter the suite number. Instead, write it as you would on a letter or bill:

123-4567 Anywhere Street

[jgravelle2016]

I think they have it fixed now, but what a pain!

[Footun7]

I hope this doesn't happen to me because I got a prepaid just for my bill and it would be a huge inconvenience.

[jgravelle2016]

I jsut sent all the info for 'the hops' lol - customer service has been great, but the situation itself, not so much - we use the same card for everything and waas really surprised to have a problem. 

[biros]

My situation was with my Amex... and sharing it across my and my wife's account.  I had to scramble to set up a visa on my wife's account which just got suspended one day....we only found out when she was out shopping and turned on her phone to try to call me to come help her and couldn't.  That little "unreliability" part is a wee bit scary.... it's like you have to set calendar reminders for a few days before the autopay dates, go in, and make a manual payment, just to make sure your account won't suspend - because you only know it suspended AFTER an auto-pay failure, never before.  <sigh>

For now, however, after going through the hoops, I am assured my Amex won't blacklist again. <fingers crossed>

[jgravelle2016]

its visa debit.

[meocon]

Do you try Visa card or Mastercard Debit? You cannot call *611 as it doesn't work.

[jgravelle2016]

nd thank you fo rthe info!

[jgravelle2016]

oh boy, I sure hope that it isnp;t that difficult, as this is a complete pu toff - aftr reading further I wonder if its because my wife and I use the same Visa debit...still they are different pland and different amounts.

Guess I'll wait 'a few hours' to get an answer.  Great way to kill a friday morning!

[biros]

This seems to be both an ongoing and frustrating thing... I needed to get through the hoops to have my credit card whitelisted so they would never suspend my account again (until maybe my credit card expiry or number changes?)....  My ordeal is here which may offer insight into the pathway to get whitelisted.

[jgravelle2016]

I've tried a couple other ones too, no luck

Has anyone solved thois issue by calling *611?

[meocon]

You can change another credit cards. I have a same problem with AutoPay before with my American Express credit card and I solved it by changing another Mastercard. I worked right away.

[will13am]

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@jgravelle2016 wrote:

I have, and it is saying up to 48 hour wait for a response?  Are they serious?

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The moderator response time can be up to 48 hours under extenuating circumstances.  Normal response time is an hour or two. 

[jgravelle2016]

...this is the second time for you?  How did they fix it the first time?  and how long did it take?

[jgravelle2016]

yeah I'm not about to go spend $ on a voucher with no guarantee it will work - what a joke that I'd even have to go through tthe trouble of gettign one when the $ is sitting in my account.  I am soooo pissed.

[rama123]

Hahha this is my second payment I am pissed.. u can go buy a voucher but idk if it will work

[jgravelle2016]

So frustrating!  Been a client for almost 2 years and have been so happy until today!

I will def let you know what happens.  the $ is just sititing there for them to take, and I can;t even put it throguh manually?

[jgravelle2016]

Its not the device, its saying it can;t verify my info to make the payment?

[stonechucker]

You've probably already tried, but powering down, and restarting your device may help.

[rama123]

I am having the same exact problem and i do not know how to resolve it. I used my card other places today to see if it was my cards problem but it is not. So if you find anything out let me know 

[jgravelle2016]

I have, and it is saying up to 48 hour wait for a response?  Are they serious?

[will13am]

@jgravelle2016, please contact the moderator team and they will assist with resolving your account issue.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.