02-16-2023 08:50 AM
I just purchased more data and it is not working. Is there something I need to do, or is there a time lapse before it resets?
02-16-2023 09:12 AM
02-16-2023 09:08 AM
@helenfroggatt which add on did you buy? Just making sure you didn't but a roaming one if you are in Canada...or vice versa if in USA (where roaming addon is required).
Try toggling in/out of airplane mode.
Also if you have another device Try our sim in into see if data works.
02-16-2023 09:08 AM
not an android user. iphone
02-16-2023 09:07 AM
02-16-2023 09:04 AM
Something similar for apple I presume.
02-16-2023 09:03 AM
02-16-2023 08:57 AM
where do i go to check if the phone has data limit set?
02-16-2023 08:53 AM
@helenfroggatt It should kick in automatically once your plan data allowance is all used up check
Check add-ons /mins /Data
For most up to date account info
02-16-2023 08:53 AM
@helenfroggatt data add-on should have no lag. First try to reboot your phone
Also, make sure your phone does not have any data limit set. If you have it set, disable it first
and also, check My Account using Incognito mode and confirm the correct addon was purchased and showed up there