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95% of Data used

KevinO
Great Neighbour / Super Voisin

My daughter received a text stating she had used 95% of her data. I checked her usage and she currently has 65% of her data left. The plan just rolled over April 13th and she received the notice April 15. Does anyone know what is happening here and how to fix it?

2 REPLIES 2

KevinO
Great Neighbour / Super Voisin

Thank you computergeek541.


@KevinO wrote:

My daughter received a text stating she had used 95% of her data. I checked her usage and she currently has 65% of her data left. The plan just rolled over April 13th and she received the notice April 15. Does anyone know what is happening here and how to fix it?


In the past there have been situations of the counter not being reset after renewal or of erroneosus data usage notifications being sent out by text message.  The self serve account shows 65% of the amount remaning?  If so, ignore the text message.

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