90 day suspension but paid last month

[bearman992]

I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phone is not working and i cannot enter my bank's security codes. 

[maximum_gato]

Golly! **poof** the magic dragon is alive and well! Another gem sent to purgatory....

@bearman992 

Do you have a credit/debit card? You cannot send a payment to pm from within your bank account. You have to pay from within your self serve account or with your 4 digit account PIN # via 611 with the card on file for autopay.

How do you normally pay? Vouchers? Do you have a PayPal account? You can pay with a voucher thru the 611/IVR system or by calling 1 855 4PUBLIC and entering your 10 digit phone number. Payments equal to or exceeding your plan amount will automatically reactivate via the 611/IVR system.

If you have a PayPal account you can purchase from muskbird.com.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/m-p/9...

For more info on pm vouchers.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[computergeek541 · Accepted solution]

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@bearman992 wrote:

I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phone is not working and i cannot enter my bank's security codes. 

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Accounts get closed when payment has been missed for 90 days (not suspended).  Since you made payment about a month ago, your Public Mobile account would still be open. You can use your Public Mobile Self Serve account to make a payment but for the bank's 2FA procedures, you'll need to contact your bank to verify account ownership with them using a different method.

[softech]

@bearman992 so, you checked the CC and confirmed you paid last month?? did you use the service since paying??

open ticket with PM to have them check 

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

You can still access your self serve?

 If so, your account can be resumed.

 Log in, make payment, resume service.