7b1 error

[justin83]

Toady is the 1st day of my plan change and I am getting an error message 7b1. I have unlimited minutes. I can receive calls and text but cannot call out. I have turned the phone off and back on. No change.

[HALIMACS]

@justin83 

Try resetting network connections and removing and reinserting SIM card (if you're using a physical SIM)

[hTideGnow]

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@justin83 wrote:

Yes, today is the first day of my new plan. I have power cycled the phone but it did not work. 

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HI @justin83 

since reboot didn't help, please submit ticket with CS agent using the link I provided above

[HALIMACS]

@justin83 

Christmas day.

Mobile lines are loaded.

Just have to wait 5 to 10 minutes and try again.

[Handy1]

@justin83  Can you test the SIM card in another phone and test ? You can also get support to refresh your account might be all you need 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[justin83]

Yes, today is the first day of my new plan. I have power cycled the phone but it did not work. 

[hTideGnow]

HI @justin83 you had a plan change?  we saw some many issues after a plan change is made

But try to reboot the phone first, it heped my friend with similar problem after a plan change

  if same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437