*611 not working

[Heatherd1]

Can't call *611 just hangs up tried switching phones and does the same thing went a bought a new sim card but can't figure out how to transfer my public mobile account to the new sim card 

[hairbag1]

@Heatherd1 

try this from a different phone and enter your 10 digit phone number...

1-855-478-2542.

611 has been glitching out for a few days now.

added...

no need to buy a new sim. Put old sim back in phone once you've successfully added funds and reactivated your old number.