10-30-2023 08:59 PM
not receiving the 6 number code that I am told is being sent to me to confirm full access. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?
10-30-2023 09:55 PM
give a shot to the 2 workarounds before you open ticket with PM support
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
10-30-2023 09:51 PM
I don't get that option
10-30-2023 09:49 PM
I don't have that option
10-30-2023 09:43 PM
Is there an option that reads, "Didn't get the code?"
Try tapping that for what should provide this result:
10-30-2023 09:36 PM
Hi @Gillian1
Please reach out to a CS Agent to reset your account.
o contact a Customer Service Agent, please click on the following link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to keep an eye on the top right corner where you’ll see this icon show up.
10-30-2023 09:25 PM
I'm trying to confirm full access to account so it send me to the confirm your identity page because I'm logging in from an unknown device and I have to input a 6 digit code . But the code is not coming through. I have checked the cell never and it's correct. I do not have an option to get the code sent you my email
10-30-2023 09:02 PM
It's not going to your phone? Have you tried to send to the email address you have on file?