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01-29-2022 02:27 PM
Does the 500 minutes allow u to use the phone in the States or do u have to purchase the roaming add-on which never seemed to work?
Solved! Go to Solution.
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01-29-2022 05:57 PM
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01-29-2022 02:52 PM
Thx

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01-29-2022 02:31 PM
@Bob45 : Only roaming add-ons work in the states. All other services only work while in Canada.
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01-29-2022 02:31 PM
You have to have a US Roaming add-on to use the respective service (Text/Calling) or (Data) in the US.
To purchase Add-Ons using your Self-Serve account, follow these steps:
- Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
- Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
- When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
- Select ‘Confirm my purchase’, and you’re done.
- Some users have found that rebooting the device is required afterwards.
- When adding a US Roaming add-on, remember they're only good for 240 hours following purchase, and you may need to manually select the US Network (AT&T or T-Mobile) when in the USA.
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01-29-2022 02:28 PM - edited 01-29-2022 02:29 PM
The international minutes add-ons are to use wherever you have service. To actually get service in the US, you would still need to have a roaming add-on.
What problem did you face when adding or trying to use a roaming add-on in the past?
