$5 for 5 months refer a friend

[LoreckAvery]

My friend activated during a promo and I received this text however on the bill this month I did not receive the reward, how can I get that? 

 

 

[computergeek541]

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@LoreckAvery wrote:

YES!  Thank you so much, now why they put it there instead of rewards is beyond me. Appreciate the help 😀

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That's because the $5 isn't actually part of the reward program.  It's a one-time credit, a type that would always appear in the account balance.  Some customers make this same mistake when looking for the $10 credit after joining as a referral.

[LoreckAvery]

YES!  Thank you so much, now why they put it there instead of rewards is beyond me. Appreciate the help 😀

[JK8 · Accepted solution]

@LoreckAvery 

Go into self service and choose the Payment tab and then Payment History. Do you see a credit for RAF $5.00 for Nov 11?