3 weeks ago
My next cycle is going to be $5 higher. Why?
@Dj8
If your device is VoLTE compatible then you won’t be charged the $5.
If you were charged, contact a CS_Agent for a credit.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Just curious what is the make and model of your phone?
@Dj8 if you used the IMEI checker and it shows it is VoLTE compatible, just open a ticket with PM CS agent to confirm and they can remove the charge
https://productioncommunity.publicmobile.ca/t5/Get-Support/5-extra-charge-why/td-p/1450373
The reason is you have an older cell thats not on Phblic Mobile whitelisted VoLTE enabled cells. You need a newer cell.
3 weeks ago - last edited 3 weeks ago by softech
My phone is volte compatible, but I'm going to be charged $5 extra at my next billing (tomorrow). That's not right!
My imei # is #########
Please help!
