$5.60 Charge when Upgrading Plan

[carpioalc]

My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective.  Was there prior disclosure of this fee to all members? Or could it be a spurious charge?

[hairbag1]

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@carpioalc wrote:

I did what you suggested and get USELESS AI-GENERATED REPLIES.  I changed my plan in Dec 2024 and the repetitive replies referred to notices given to "SOME CUSTOMERS" in March / April 2024 or 8 MONTHS BEFORE I CHANGED MY PLAN so any advice at the time would not have affected me.  USELESS REPLIES.  So I guess customers like myself have no other recourse than accept whatever Public Mobile does?

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to start process of Customer Support, try this link if you have problems using the method I initially suggested...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[carpioalc]

I did what you suggested and get USELESS AI-GENERATED REPLIES.  I changed my plan in Dec 2024 and the repetitive replies referred to notices given to "SOME CUSTOMERS" in March / April 2024 or 8 MONTHS BEFORE I CHANGED MY PLAN so any advice at the time would not have affected me.  USELESS REPLIES.  So I guess customers like myself have no other recourse than accept whatever Public Mobile does?

[BKNS27]

@carpioalc 

You can check the reason for the charges in your account under Payment tab>Estimate Upcoming Payment.

If it doesn’t look right then contact a CS_Agent.

[hairbag1]

@carpioalc 

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@carpioalc wrote:

We both upgraded from the $34 US-Can 50GB to the $35 US-Can 75GB plan.

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you'll only be required to pay costs for the new plan you each opted for ..so $35 + tax x 2.  if you didn't "buy" anything else, you can click on the orange bubble, lower right side of the page to start process of Customer Support. They'll look in to your account to determine what those charges were for.

[carpioalc]

We both upgraded from the $34 US-Can 50GB to the $35 US-Can 75GB plan.

[hairbag1]

@carpioalc 

which plan did you originally have and which did you upgrade to ?