$40 Plan Not Switched Correctly After Future Dating

[publicmobilefan]

Hi Mods @Jeremy_M, @Shazia_K, @Mary_M

Sent this request in yesterday to fix my plan and haven't got a reply yet. I need this done before December 4th so that I can have my number ported and Rogers account cancelled.

Here is the request:

I signed up for the 10 day plan on November 19th and made a future dated plan switch at the same time for the Fall Promo $120/12GB Plan. It seems that the Autopay took out the $120 amount on November 29th, but I have not been switched over to the correct plan. Can one of the moderators manually switch this over to the correct plan for me.

Thanks

[publicmobilefan · Accepted solution]

Yup, sent them a message with the required information. Just thought I would post on here and see if it gets a bit better exposure so it can be done in a more timely manner.

[CaNuCk07]

@publicmobilefan  Unfortunately this is a known issue, but luckily one that is a pretty easy fix for the mods.  Guessing you sent the request yesterday via private message?  If so make sure you included the relvant data from this thread below.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Althoguht its an easy fix, the high volume of issues right now is going to make you wait a little while, but you will get fixed up.