$40/4GB Plan - getting $10/month price INCREASE!

[alohaya]

Just got this text message from Public Mobile. They are raising my plan price by $10/month, trying to get me to switch to Koodo. Anyone else got this text? 

Public Mobile here. Starting March 20th, 2018 your rate plan price will increase by $10 per 30 days, making your plan $150 for 90 days. But don't worry! Our sister brand, Koodo, has a way for you to keep your $40 price point. Until March 15th, 2018, join Koodo and get 4GB of data, unlimited text and now additionally get UNLIMITED CANADA-WIDE minutes for $40/month PLUS get a one-time $100 bill credit! Offer valid for xxxxxxxxxxx. Redeem at your nearest Koodo location or London Drugs or online at https://koo.do/gocustomer-service. Show this msg and use promo code GOKOODO404GB to redeem along with 2 pieces of ID. Your phone number is your validation code. You're included on the list for Public Mobile offers and deals. To be excluded, reply unsubscribe. Conditions apply.

[MrPants]

Same here. 

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@financialguywrote:

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: http://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

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[MrPants]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: http://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[feejai]

I see this as the only way to punish this behaviour is to not take them up on their Koodo offier and move to another provider.  The thing is they are all like this, so it is very hard to change, and as many people have said, if Koodo can offer a plan like this for $40, where they pay for rent in malls, have staff and a call centre... makes no sense that PM can not continue to keep this plan as is as well.  Move to Koodo now and rates will raise again, unfortunately no competition here in Canada to really make a differnce.

[Watoko]

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@MVPwrote:

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@MK78wrote:

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@MVPwrote:

So....

1) On one hand, we have terms or service that clearly state that PM reserves the right to change price anytime with 30 days notice.

2) On the other hand, there is plan advertising, stating the the price will always stay the same.

They are clearly in contradiction, diametrically opposed,

but which one wins over in the legal sense?

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I think that's the biggest problem people have, is that they were explicitly promised that the plan would not go up.

Had they not done it, then this would be just like any other price increase by any other service provider, and people would just deal with it, either stay or move. It happens all the time.

But the wording, especially the "No surprises" bit, is where I think they shot themselves in the foot.

I hope they either are forced to keep these plans unchanged, or at the very least "sweeten the deal" for switching to Koodo, because at this stage the value of the deal is much less than what most people get at PM, even if you just factor the auto pay discount it's $38 vs $40.

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OK, seems there might be a hope.

BTW has the price increase been properly announced on the PM web site, other that innfhe text messages we all received?

If not, can one just ignore it? 🙂

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I love how it is burried under the new "Terms and Conditions" section. Like who would go out of their way to find this information here? Usually they make an announcement on the forums. I'm sorry folks but I am pretty sure we are just left here to dry. Take your business elsewhere...

[owensheedy]

Hello to the Public Mobile moderator team.

This 25% price increase is unlawful due to the misleading advertising on the rate that I signed up for: If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises.

No Surprises? Shame on you.

If I switch to Koodo as you recomend before March 20th, I lose more than half of the service period that I pre-paid for on Feb 12th. Your offer of $100 barely covers that loss plus the cost of a Koodo SIM. Furthermore this $40 Koodo plan does not include the $5 in rewards I have accumulated for each month, and so it is a price increase.

I would like to keep my $120 per 90 day plan with all My Rewards factored in, for as long as I pay for it, as was written in the original details of my plan.

Please respond soon, thanks.

Owen

[Lith808]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on my plan for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[Petey]

Ditto

[KingCreole]

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@lukevaderwrote:

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@KingCreolewrote:

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Basic contract law, 101: 1. Offer, 2. acceptance, 3. consideration. 

1. Their offer:

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time...

2. I accepted (by signing up for the plan)

3. I paid (consideration)

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How about basic contact 101 amendment A?

They reserve the right to change the plan AND THEY DID!! Get over it.

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Uh, no. I signed up based on their explicit, written promise/statement the price would NEVER go up. In their own words, in black and white. So, run along little troll/shill. Go lick Telus' collective nuts.

[Rando]

Outregeous! Still no response, will definitely be taking my $$$ outside of the Telus family.

[henrylum]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on my plan for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[feejai]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

[MVP]

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@will13amwrote:

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@MVPwrote:

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@will13amwrote:

A social media campaign against Telus would prove useful also.  It is an uphill battle to go the CCTS route.  I am sure what is being done has been vetted by the legal department. 

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Good  thinking. As someone ponted out,  if your current 90-days cycle end in the end of April/beginning of May (as  the case is for the most of Fall 2016 promo subscribers), it is only one more cycle away from August promos. With rewards, the price increase seems bearable for another cycle or two  in search of a better option.

Besides, does anyone know if Rewards will stay the same,

if one switches to voice/text only  plan for $25  (with my rewards, it will be like $15)?  Might used it in a dual-sim together with FIDO data only.     

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Rewards are not changing.  So they can offset some of the price increase.  My biggest concern is my rewards are going to be lost as much of it is in the form of referrals. 

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True.  However, rewards  that  one has up to now, seem intact (I've already  one referral who has left  for Koodo 😉 ). Not sure if they are likely to stick till the next  renewal though.

Koodo has its downsides  too. Forwarding $3/month (free  with PM). $70/GB  (!!!)  data overages (you need to agree via text I think). Besides, nobody guarantees, that Koodo will NOT increase the price right away or over the  next half year or so..

Both are Telus, so if PM increased prices, the Koddo will likely follow suite?  

[NotABotReally]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

[physiojibin]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: h ttps://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC

[chukdefatey]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on four cellphones in my household that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.

[chukdefatey]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on four cellphones in my household that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.

[computer]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote:

[will13am]

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@MVPwrote:

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@will13amwrote:

A social media campaign against Telus would prove useful also.  It is an uphill battle to go the CCTS route.  I am sure what is being done has been vetted by the legal department. 

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Good  thinking. As someone ponted out,  if your current 90-days cycle end in the end of April/beginning of May (as  the case is for the most of Fall 2016 promo subscribers), it is only one more cycle away from August promos. With rewards, the price increase seems bearable for another cycle or two  in search of a better option.

Besides, does anyone know if Rewards will stay the same,

if one switches to voice/text only  plan for $25  (with my rewards, it will be like $15)?  Might used it in a dual-sim together with FIDO data only.     

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Rewards are not changing.  So they can offset some of the price increase.  My biggest concern is my rewards are going to be lost as much of it is in the form of referrals. 

[MVP]

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@will13amwrote:

A social media campaign against Telus would prove useful also.  It is an uphill battle to go the CCTS route.  I am sure what is being done has been vetted by the legal department. 

---

Good  thinking. As someone ponted out,  if your current 90-days cycle end in the end of April/beginning of May (as  the case is for the most of Fall 2016 promo subscribers), it is only one more cycle away from August promos. With rewards, the price increase seems bearable for another cycle or two  in search of a better option.

Besides, does anyone know if Rewards will stay the same,

if one switches to voice/text only  plan for $25  (with my rewards, it will be like $15)?  Might used it in a dual-sim together with FIDO data only.     

[financialguy]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: http://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[financialguy]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: http://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[CricketNB]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: h ttps://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[CricketNB]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: h ttps://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[Daniel306]

Re: $40/4GB Plan - getting $10/month price INCREASE!

 

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time...

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

[Daniel306]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time...

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

[harblhat]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[will13am]

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@McGriffwrote:

Does anyone know how long it takes before the CCTS responds with a solution?

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From my previous interactions with the CCTS, they review the customer submission for validity and forward it to the carrier and the carrier has 30 days to contact the customer and come to amicable terms.  The exit window given to us is not long enough to support a CCTS claim.  I would suggest everyone calm down, wait a bit of time for a response from Public Mobile, Telus, Koodo on this issue.  In the mean time, study other exit options not just the Koodo migration offer.  We have 30 days, so no need to make a panic decision. 

[taichiyen]

Me too

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards. Per your own promotional material and answers to customers, "as long as you remain an active customer, and don't change your plan, you'll get to keep the plan at the same rate".

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[will13am]

A social media campaign against Telus would prove useful also.  It is an uphill battle to go the CCTS route.  I am sure what is being done has been vetted by the legal department. 

[daviding]

me too

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[Theprincipal]

This is the relevant law being broken: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02776.html

When you file a complaint, it asks for acceptable resolution. State you would like the advertised terms of your contract honored, or you would like the account voided to it's inception with a return of money paid.

Right now our only recourse is to keep the complaints rolling in. Here is the governming body to submit a complaint to: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

You will need your name, address, account number, and 3 min of your time.

Here is a link to the initial advertising which has been violated: https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time...

You can take a screenshot of the relevant section and file it with your complaint.

[Uberawr]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two cellphone  lines that I have with you for over a year.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

[NickelBomber]

@Moderator_Team

You guys promises me in plain text that you would never increase my payment as long as I was an active customer. This is pretty clearly not the case with your text yesterday, and the timing RIGHT after I was charged for a full cycle seems incredibly dishonest of you guys. 

How do you plan to resolve this issue?

[remik]

yes price increase is mentioned on Public site, If you login to your self serve acct its on the right hand side.

[ChopstickHero]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on four cellphones in my household that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.