I received a text say that due to #G usage I was getting a fee increase. Using your tool I checked my IME and the results said that my phone is VoLTE compatible and has 5G speed.
I had the same issue. In my case, part of the responsability was mine: I had not correctly configured my esim and my phone was still using the 3G network when available. Other than than, contacting the cs-agent worked.
If PM's IMEI checker confirmed it is VoLTE compatible, then you won't got charged the extra $5
But you can reach out Public Mobile support to clarify your current phone with them
Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" thenchoose a topic, click "Login", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code") then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
