How do I get a refund

[Jacob_88]

I bought a sim card yesterday and tried to activate it on an iphone 8. It didn’t work I tried everything even a koodo sim. the thing is, they still charged me the 30$ plan (tax included). how do I get the refund for that charge? do I have to chatgeback with my bank?

[slusagm]

please  open ticket and ask PM to help with the activation , or if they cannot help, they will decide if they will issue refund

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
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