3G $5 fee?

[Mable1]

Hi, I have a POCO 5G phone and when I checked my IMEI with the Public mobile phone checker, there's a green check mark beside VOLTE.  However I'm getting charged for the $5 3G network fee.  

I have the VOLTE option turned on in my setting.  What else can I do to eliminate the fee?  Thank-you.

[ritz82]

This is for people who want to do something, as what is being done is not right. Again people can make a decision for themselves 

[hTideGnow]

hi @ritz82 

no point to do this. That is a legit fees

Carriers are allowed to collect that fees and provide full services to compatible phones

[ritz82]

Submit a complaint via CCTS https://www.ccts-cprst.ca/for-consumers/telecom-complaints/online-complaint-form/

[hTideGnow]

hi @grey_squirrel 

it's not the network, it is the phone.  Your phone is not on PM's VoLTE whitelist.  So, you can be using a phone that is using 4G network for data, but when voice comes come, it will switch back to 3G for voice.

you need a new phone that is VoLTE whitelisted

[grey_squirrel]

Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.

[slusagm]

Check with PM and provide them the screenshot and they will remove the charges 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage