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2FA/MFA text not working/receiving

notWOrking2
Good Citizen / Bon Citoyen

i recently moved to public from fido. 

 

Im not receiving any 2FA/MFA text codes when i try to login to something. 

 

I need to access my email to pick up an important order 

 

How do I fix this...

 

@CS_Agent 

7 REPLIES 7

notWOrking2
Good Citizen / Bon Citoyen

send a private msg to CS_Agnet. Your number may not have been ported properly. 
I haven't gotten mine solved yet, but i know the issue. 

Rayah
Great Neighbour / Super Voisin

How long is a short time. I put my new sim in 24 hours ago and my phone is still not receive verification codes?

Rayah
Great Neighbour / Super Voisin

This is happening to me as well. Have you fixed the issue? 

notWOrking2
Good Citizen / Bon Citoyen

i dont have issues with PM since i can get the code via email. 

its an issue when i try to login other id's such as my outlook email

notWOrking2
Good Citizen / Bon Citoyen

For example, 

when i login to outlook, it required me to receive a code via text and then verify to login. 
i dont get the text messeges sent from outlook. The only other option is call to my phone, but that doesnt work either. 
Sending regular texts, phone calls, data all work fine. 

esjliv
Mayor / Maire

@notWOrking2you tagged CS_Agent. We are not public mobile representatives here on the forum. We are customers like you trying to help one another. Did you mean to private message CS_AGent instead?

What do you mean you need to access your email? Are you not able to get into your email from your phone or desktop?

Short codes can take a bit of time to work when activating a new line with a provider. Hopefully it will work soon.

Yummy
Mayor / Maire

If you switched very recently, it will take some time for other companies to 'find' a way to your new number.

If you have issues logging in to PM account and are not getting code to your phone, switch it to email.

Click on: ‘Didn’t get a code’ and you will get more options.

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