$25 plan but not able to connect to internet

[Keithch]

Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it

and when I ask it to choose automatically it tells me "registered on network". But still no internet access. 

Please let me know what else I am missing. Appreciate any advice. Thank you.

K

[dacdoter]

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@krazykiwi wrote:HI,

If you have not done this already, try restarting your phone and resetting network settings.

Your apn should be isp.mb.com.

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Based on following the links under "What you should do after Activation" here

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

I believe it is sp.mb.com, maybe you typed the "i" by accident?

I recently activated with a LG Nexus 5X, and when I followed the instructions to check the settings, the correct APN was already there, so I didn't change any settings.  Even though my plan is for 3G data only, and it says it's connecting to LTE, it's working.

For the OP, also check if your phone has a setting to turn data on or off.

[srlawren]

@Keithch glad you got it sorted.  I think the issue was you were on sp.telus.com.  I'm guessing you're now on sp.mb.com right?

[Keithch]

Thank you for the link. 

I'm using a UmiDigi phone, and I applied the settings from the "andriod" link and rebooted the phone, and now I can connect to the internet and read the news there. Thanks again 🙂

[krazykiwi · Accepted solution]

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@Keithch wrote:

Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it

and when I ask it to choose automatically it tells me "registered on network". But still no internet access. 

Please let me know what else I am missing. Appreciate any advice. Thank you.

K

---

HI,

If you have not done this already, try restarting your phone and resetting network settings.

Your apn should be isp.mb.com.

[popping]

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@Keithch wrote:

Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it

and when I ask it to choose automatically it tells me "registered on network". But still no internet access. 

Please let me know what else I am missing. Appreciate any advice. Thank you.

K

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Check your APN setting on your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

Which phone are you using?