240 GB bonus data

[bigmouth]

On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account.  I logged in and verified that this bonus data was awarded a few weeks ago.  Today, when I logged back in to my account, that bonus data is missing/gone.  Why? What happened? Does it happen to other people too?

[hlpnghnd]

Same happened with me 

[bigmouth]

Worse action ever from PM.  Took away our legacy rewarding system and forced us to accept the new point rewarding system; gave us 240 GB of bonus data with a pending condition THAT was not revealed in the accompanying text, except for the 150 days expiration.  Adding the condition to the FAQ that a downgrade to a lower plan would automatically remove the the bonus data is absolutely dishonoring- a thief.  Honestly, I feel cheated by PM.

[hTideGnow · Accepted solution]

HI @bigmouth 

did you change your plan? if you change your plan to a cheaper one, you will loss that bonus data, it stated on the FAQ of it.

but you can still submit a ticket and ask agent to see if they can give you the bonus data that is given for that cheaper plan

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Yummy]

If you Downgraded your plan Bonus data is removed.

Otherwise use clean browser, incognito mode, etc. and computer to check your account.