2 different accounts (2 sims, 2 different emails, 2 different passwords);cannot login my 2nd account

[lwbadea57]

Every time I am trying to log into my 2nd account, always is opening my 1st account; in any device. Obvious there 2 different accounts with 2 different plans with 2 different log in credentials (different email and different password). 

[hTideGnow]

hi @lwbadea57 you have a different login e-mail addresses for the 2 accounts? 

maybe ask PM to check 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[lwbadea57]

I've already tried on a laptop, a Samsung tablet, and both phones; same result

[hTideGnow]

hi @lwbadea57 try login from a different computer or different phone 

[lwbadea57]

Even on an Android phone? 

[lwbadea57]

I had before same passwords with diff. emails. And it was working till 6-8months ago; but then something happened and cannot log in into my 2nd account. Luckily I have automat payment set up; I was not bother, but now I need to access my account; and I cannot

[slusagm]

try login from different machine

[lwbadea57]

Incognito was not working; still 1st account is opening; I'll try different browser

[BKNS27]

@lwbadea57 

I would suggest you use the same password for both accounts but keep the different emails addresses. This would minimize any confusions.

Contact a CS_Agent if you are still having issues login on the second account.

https://urlshortner.tiia.ai/xYpc_I 

[sgese]

@lwbadea57  You should try one of these solutions

- clear cache

-try different browser

-use private/incognito mode

[softech]

@lwbadea57 could be a browser cache problem 

Try login using browser with incognito mode, or try using a completely different browser