2 Add on US roaming 10 days

[doloresgwerder]

I have 2 Add on US roaming 10 days on my account. How can I get rid of one?

[esjliv · Accepted solution]

@doloresgwerder  - are you sure you had both addons added successfully to your Plan Details area of your account?

If you only had the funds added to your Available Funds area then you really did not add the addons and your funds should still be there for future use for payment of services.

OR, it did glitch and you did successfully added two same type Roaming addons to your account....then yes, see @hTideGnow 's post.

[doloresgwerder]

Cannot thank you enough for your reply. Just submitted a ticket. All the best, Dolores

[hTideGnow]

HI @doloresgwerder   You purchased by twice by accident?  Just open ticket with PM Support and see if they can refund or at least reverse the transaction and leave the fund to your account for future use

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Type "Wrong Add-on / plan purhcased"
2. Then click "Contact Us"
3. and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437