$2.00 auto pay discount

[kamchiwong]

I have registered auto payment, but it did not apply $2.00 discount on my 1st bill.

[Anonymous]

@kamchiwong 

go sign in to Self-Serve, to review your account, is will show at Available funds:$$

but sometime when registered autopay, is will show next renewal cycle, 

or showing under your rewards check it out,

also if you did registered autopay, and your bill cycle is take it and is not give you the rewards 

then you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Anonymous]

 @Lost1 : I wouldn't be quite so sure that they need assistance from SIMon or CSA's just yet. We'll see what the customer comes back with...if anything.

[Lost1]

BTW, Chat with SIMON option is under GET HELP.

[Lost1]

You have to use Chat with SIMON, and confirm all the account details... after that you can actually communicate with the CS if the issue did not get resolved by SIMON, you will be provided with link to communicate with CS.

[dabr]

@kamchiwong   Your first month (30 days) is always full plan + tax.  Second cycle payment will deduct the autopay discount which is doubled ($4) for the second payment cycle only and afterwards you will always receive $2/30 days discount as long as autopay is enabled.

[Anonymous · Accepted solution]

The way it works is that if you chose to use the autopay option at activation then shortly thereafter you would see a $2 credit in your Available Funds. If you did not and turned it on afterwards then it will credit your account at renewal.