11-05-2016 02:53 PM - edited 01-04-2022 06:04 PM
If my plan become deactived for few months, will I still get the same plan if I actived the plan again?
11-12-2016 12:31 PM
11-12-2016 08:25 AM
even during suspension you will be able to keep the same promo plan?
I believe yes, because the "suspension" is the suspension of service because you didn't pay to renew, not the suspension of your account.
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It would be nice if community moderators can confirm the above
@Shazia_K | @Mary_M | @Saray_O | @Caroline_D
11-06-2016 03:13 PM
thanks for he info
11-05-2016 04:11 PM
@mikuck23 I believe yes, because the "suspension" is the suspension of service because you didn't pay to renew, not the suspension of your account.
11-05-2016 03:49 PM
even during suspension you will be able to keep the same promo plan?
11-05-2016 03:20 PM
@JCN if you don't renew your plan, your account goes into suspended mode, and you'll have 90 days to renew it. If you don't renew, yes, you'll lose the plan, and possibly your phone number because your account will be cancelled.
11-05-2016 03:15 PM
Someone correct me if I'm wrong but I believe you would need to reactivate it within 3 months (6 months after last payment). Otherwise you'd lose your plan.