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Good Citizen / Bon Citoyen

Unable to receive short code SMS / verification text from Uber

Hi all,

 

I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiving these messages.

 

Anyone knows how to proceed?

 

Thanks so much for your help

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Oracle

Re: Unable to receive short code SMS / verification text from Uber

Are you on a grandfathered plan with only Canada wide text? If so, try using fongo.com as a workaround; incoming SMS are free.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Unable to receive short code SMS / verification text from Uber

I'm on the competitive plan offered to Freedom Mobile customers - which I think only provided Canada wide talk BUT does provide unlimited international test. I have also purchased the US Roaming add-on with talk/text/data yesterday.

Oracle

Re: Unable to receive short code SMS / verification text from Uber

OK then  incoming text from outside Canada should be no issue. I have seen other customers with verification code issues but do not know how it can be resolved. Hopefully, another member will have a better idea.

The US roaming add-on operates only in the USA and has no functionality in Canada. It expires 10 days after activation whether you are here or there.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Unable to receive short code SMS / verification text from Uber

Model Citizen / Citoyen Modèle

Re: Unable to receive short code SMS / verification text from Uber

First, please confirm your phone number Uber on file is correct. 

 

If you still can't receive your SMS, please contact our moderator directly.

Uber can't help you much if your number on file is correct. 

Great Neighbour / Super Voisin

Re: Unable to receive short code SMS / verification text from Uber

I was having problems with this recently and after talking to moderators, they finally got the issue sent to a support team and got it resolved! Smiley Happy 

Great Neighbour / Super Voisin

Re: Unable to receive short code SMS / verification text from Uber

How can i contact moderators? I have the same problem. Can't recieve short code SMS.

 

thank you